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Contact Us

275b Otley Road, West Park
Leeds, LS16 5LN

Letter t in a circle 0113 293 0600
Letter e in a circle admin@kgsurveys.co.uk

Testimonials

As part of our Quality Assurance procedure, in order to improve our future service where possible, we request clients to take a few moments to comment on their opinion of the service we have provided. The following are examples of recent responses:

Mrs Mc, Hellensburgh

Speed of service:
"We were very impressed with the service given. Initial information and help by your staff member excellent. Survey carried out very quickly and help given to us by the surveyor following survey very helpful."

Mr & Mrs D, Otley

Presentation and quality:
"Both presentation and quality were really good."

General content:
"Excellent report and gave us a good indication of what we are buying in terms of the building and more."

Any Improvements:
"No, This is the 2nd time we have used you and we would do so again and recommend."

Ms W, Leeds

Via email:
"I'm too busy to fill in your QA but would undoubtedly reply 'very good' to all the questions. I would without doubt recommend your company to friends and colleagues as the service was speedy, professional and thorough. Feel free to use these comments in any marketing material you produce."

Mr & Mrs B, Leeds

Presentation and quality:
"We found the report really informative, providing us with the information necessary to make the correct decisions."

General content:
"Excellent and so helpful."

Speed of service:
"From first contact to receiving the report was just a week. Thank you."

Mr P, Hampshire

Initial discussions with admin staff:
"Very helpful and quick response over telephone."

Presentation and quality:
"Well laid out. Good use of photographs to illustrate key points."

General content:
"Realistic assessment with helpful and practical advice on areas of concern/requiring action or further investigation.

Ms H, Leeds

Presentation and quality:
"I particularly valued the clarity - the "traffic light" system and the advice on what to do."

Speed of service:
"Excellent - I was surprised to receive the report so fast."

Ms N, Oldham

Presentation and quality:
"Very explanatory comments throughout."

General content:
"Extremely thorough but still easy to read for the non-expert."

Mr R & Ms H, Ilkley

Initial discussions with admin staff:
"Staff member is extremely helpful and pleasant to deal with."

Any Improvements:
"No, I was very happy and would use your company again."

Mr & Mrs H, London

Initial discussions with admin staff:
"Prompt and efficient response."

Presentation and quality:
"Clear and able to highlight the important points - good use of photographs."

General content:
"Concise and covering important points."

Speed of service:
"All complete - report in hand in 11 days - well done!"

Any Improvements:
"Very happy with report and service - clear advice and guidance - thank you."

Mr M, Bradford

Initial discussions with admin staff:
"No problems whatsoever. The staff were friendly, professional and answered all of my questions. It was also useful to receive the hard copies of the different survey types I was considering."

Presentation and quality:
"Very professional - pictures were of a high quality."

Speed of service:
"I was very impressed with the turnaround time and also appreciated the additional time taken to answer my follow up questions!"

Mrs M, Leeds

Initial discussions with admin staff:
"Efficient preparation of documentation."

Presentation and quality:
"Very well presented with additional photographs to support findings."

General content:
"Very comprehensive."

Speed of service:
"Very effective and efficient from initial phone call to survey being concluded, and report being produced and received…we were also grateful to the surveyor for speaking to us on the day of conducting the survey."

Any Improvements:
"None."

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